Tuesday, 18 June 2013

Event ID: 7362: The super user account utilized by the cache is not configured

Event ID: 7362: The super user account utilized by the cache is not configured

Hi all,

Today, I’ll explain how I solve the Event ID 7362 concerning the Publishing Cache.
I made a copy/paste of the used explanation from Stephan Albert Bren blogspot.
On his page, there is the stsadm version that I didn’t used, because I prefer to use PowerShell version.
Also, check the references at the bottom of his post, referring to Microsoft TechNet and other blogs.

Big thanks to Stephan for his clear explanation of the root cause of this event ID.


The following error appears in the Windows Application event log:



On new installations, the SharePoint super user account is configured to run under the machine's local System account.  However, this causes complications and thus the warning.  This should be addressed during setup, but isn't included in the setup wizard. 

Step 1: Create Super User and Super Reader Domain Accounts

Create super user and super reader domain accounts

Step 2: SQL Database access rights

Make sure these accounts have similar access to all SharePoint databases.

Script to use for each Content Database:

SQL Script 1 for adding the Super User account as db_owner:


SQL Script 2 for adding the Super Reader account as db_reader:

 Step3: Configure Accounts in SharePoint Central Administration

Go to your SharePoint CA GUI:
Central Admin -> Manage Web Application -> User Policy

Add DOMAIN\super_user           – Full Control
Add DOMAIN\super_reader        – Full Read

Step 3: Using SharePoint Management Shell

Open a SharePoint PowerShell

Execute the following commands:

$w = Get-SPWebApplication -Identity
$w.Properties["portalsuperuseraccount"] = “DOMAIN\super_user”
$w.Properties["portalsuperreaderaccount"] = “DOMAIN\super_reader”

Close the shell


Step 4: Reset IIS

Step 5: Verification

Open a SharePoint PowerShell

Execute the following:


 Output should read:

Important Note :
Please do the mentioned steps when adding a new Web Application in Application and/or Collaboration Farm.

Job’s done.

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